Sugar

Purtroppo devo lasciare una recensione negativa. Ero seduto al tavolo quando ho notato un cameriere alzare il tono con una cliente, rimproverandola perché secondo lui stava prendendo troppi tovaglioli gratuiti. Il problema è che quei tovaglioli le servivano per un’allergia, non certo per capriccio. Nonostante questo, il cameriere ha continuato a insistere, l’ha ripresa più volte davanti agli altri clienti e alla fine le ha anche detto che si stava comportando in modo maleducato. La ragazza, visibilmente a disagio, è arrivata a piangere. Trattare così un cliente, oltretutto per un problema legato alla salute, mi sembra inaccettabile. Difficilmente tornerò in questo locale.

I honestly have very mixed feelings about this place.<br><br>The food was genuinely excellent. Everything we ordered was delicious, the café is beautiful, cozy, and has a lovely atmosphere. If I were reviewing only the food, it would easily deserve 5 stars.<br>Unfortunately, the service completely ruined the experience.<br>I have seasonal allergies and needed to use several paper napkins because my nose wouldn’t stop running. Instead of simply letting a customer use a basic disposable item that every café provides, a waiter approached us to complain that I had used “too many” napkins. Then, incredibly, he started raising his voice and called me “mal educata”.<br>Being publicly insulted over using paper napkins in a café is something I have never experienced before. It was humiliating, unnecessary, and deeply unprofessional.<br>It’s a real shame because the kitchen deserves praise, but respectful customer service is just as important as good food. After this experience, I don’t feel welcome here and unfortunately cannot recommend this place.

Very disappointing experience. The waiter publicly confronted a girl for supposedly using too many free napkins. She only needed them because of her allergy, but he kept yelling at her, complaining, and even called her ill-mannered. She was left in tears. This kind of behavior towards customers is completely unacceptable. We will never come back.

Caffè 2€<br>Vergogna.