Pronto Pizzeria

Unfortunately, our experience with this restaurant was very disappointing.<br><br>We had made a reservation, which was cancelled with the explanation that reservations were not possible at that time and that we should simply come without one. When we arrived, we were told that the restaurant was fully booked and that we should wait outside. When we asked whether there was at least some kind of waiting list or queue, we were then told that we could actually sit outside the garden area on bar stools in front of the entrance.<br><br>Nobody came to serve us, so we had to go inside and place our order ourselves. The pizza was served on a paper tray, without napkins or cutlery. At the same time, throughout our entire visit, there were at least four free tables in the garden area, and more became available over time, yet we were never offered a table.<br><br>When paying, the man at the counter tried to shift the blame onto the waitress. However, it was clear that she was only following instructions and was not responsible for the situation. Unfortunately, this was our worst experience with restaurant staff so far, especially because of the man at the reception/payment counter, whose attitude towards the whole situation was highly unprofessional.<br><br>Update after the owner’s response:<br><br>Unfortunately, the owner’s reply does not fully reflect what actually happened. We have a screenshot of the original message, which clearly invited us to come to the restaurant, contrary to the claim that we were only told to call or change the reservation time.<br><br>The situation with the outdoor seating was also described differently than what we experienced, as other customers at the same tables were served in the same way.<br><br>We also find the comment about our English unnecessary and a rather weak personal attack. We speak English fluently and there was no communication issue at all.<br><br>Our original review was simply an honest description of our experience, and we are leaving this clarification here so future customers can make their own opinion.